Has my order dispatched yet? Looking for a shipping estimate?
We dispatch all orders placed by 4pm (MST) Monday to Friday (aside from public holidays) the same day you place your order. Very, very rarely we might have to send an email explaining that we are out of stock and the action we have taken to fix this, so unless you've received one of these emails, your order will have been dispatched if you fit the above criteria.
All orders placed after 4pm (MST) on a weekday will dispatch the next working day (i.e., Monday through Friday). You will also get an email confirming when your order has left our warehouse.
PLEASE NOTE: Orders are marked as "Order Dispatched" in your customer area when they have been picked and packed. However, you will receive an email with tracking when your order is in the hands of our carriers.
We pride ourselves on efficient and speedy dispatch, so rest assured, we're dealing with your order as quickly as we can!
Submit a ticket