Discount Code Not Working

Received a discount code but it's not working for you? Please check the following points:

Please note: We cannot apply a discount code after you have already placed an order.

  • You must be logged in to your Electric Tobacconist account to apply a discount code.
  • You must have obtained the code from Electric Tobacconist USA. (Some customers obtain these codes from our UK/European site, These will not work, but we're sorry if you got confused!)
  • If you were emailed a code, it will be valid only for the account associated with the email address to which it was sent. Discount codes are non-transferable, so make sure that you sign in to the same Electric Tobacconist account to which the email was sent.
  • It is advised that you copy and paste any discount codes to ensure that they are inputted correctly. Codes are case-sensitive.
  • Some codes are valid only on certain products or must meet certain criteria before they will apply. Please check the terms of the code if it does not work.

Still no luck? Please open a support ticket (by clicking here) to let us know. So that we can help you as quickly as possible, please include the following information in your email:

  • The discount code you are trying to use.
  • The products you are trying to purchase.
  • If we emailed you a code, please forward it to us.

Submit a ticket

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