Having trouble checking out?
There are a number of reasons why you aren't able to check out when paying by card. We have found the most common reasons are missing/incorrect billing address information or using an out of date web browser.
Another issue that can affect checking out (either with credit card or Paypal) is refreshing your browser while the order is going through, or pressing the 'back' button. Once you have clicked "Pay", do not press back or refresh your browser until you arrive at the "Order Confirmed" screen.
Finally, your internet connection may be dropping during the ordering process, which will automatically cancel any payments that are in the process of going through. If your internet connection is showing signs of unreliability, reset your router or contact your internet service provider. Also, if you're using a mobile to place your order, ensure you have sufficient cell coverage as any fluctuation in connection can affect the order process.
Submit a ticket