I can't check out

Having trouble checking out?

There are a number of reasons why you aren't able to check out when paying by card. We have found the most common reasons are missing/incorrect billing address information or using an out-of-date web browser.

To get the best experience when using our site, we recommend using either Mozilla Firefox or Google Chrome. You can find the latest version of Firefox here and Chrome here.

Another issue that can affect checking out (either with credit card or PayPal) is refreshing your browser while the order is going through, or pressing the "Back" button. Once you have clicked "Pay", do not press the "Back" button or refresh your browser until you arrive at the "Order Confirmed" screen.

Finally, your internet connection may be dropping during the ordering process, which will automatically cancel any payments that are in the process of going through. If your internet connection is showing signs of unreliability, reset your router, or contact your internet service provider. Also, if you're using a mobile device to place your order, ensure that you have sufficient cell coverage, because any fluctuation in connection can affect the order process.



Submit a ticket

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.