My e-cigarette (pen kit) kit won't work

Most refillable e-cigarette kits that can be refilled with e-liquid tend to develop similar faults. Please read below to see if our troubleshooting can help remedy your problem:

1. Is your device charged?  

Depending which vaping product you buy, your e-cigarette may not come fully charged. Please ensure your e-cigarette has had a good four hours of charge. 

Note: Do not leave e-cigarette batteries unattended while charging.

2. Is it turned on?

Most button-activated e-cigarettes must be manually turned on. This is the first thing to check if you think you have a fault or if the battery button is not illuminating when pressed. 

Most new e-cigarettes have a five-click function for turning the battery on and off. To turn on your battery, press the button five times quickly (within two seconds). The battery button should blink three times, and upon being held down, it should light up. 

To turn off the battery, click the button five times quickly (within two seconds). The battery button should blink three times, and when being pressed, it should no longer light up.

The on-and-off function should be used when the battery is being stored somewhere where the button could be accidentally pressed (e.g., a pocket or purse).

With most button-activated e-cigarette kits, the key to locating a fault lies with the battery button. 
If you have checked that it is turned on and the button illuminates when pressed, then this usually indicates that the battery is not faulty and that the issue lies elsewhere. The problem is likely to be either in the connection to the clearomizer or in the clearomizer tank itself (where your e-liquid is held).
If your battery is fully charged and is failing to turn on (i.e., the battery light simply doesn't illuminate no matter how many times you press it), it may have a fault. Batteries have a limited life span, so please check the date that you purchased the device from us, and confirm this is still under warranty. 

3. Have you checked for blockages in the clearomizer?

So, you have checked that your battery is turned on and that the battery button is illuminating when pressed. The next thing to check for is blockages in your clearomizer (tank/e-liquid chamber).

Your e-cigarette will not work if any e-liquid has made its way into the narrow center pipe of the clearomizer chamber. Even the most experienced of vapers experience this issue on a regular basis. 

It's always a good idea to check for blockage in this pipe, so try the following remedy: unscrew the clearomizer, place a cloth where the battery was and blow into the mouthpiece a couple times. If there was any e-liquid in the center pipe, doing this should remove most of it. Now screw it back on and try your e-cigarette again.

4. Check the battery connection.

We now advise you to check that the battery terminal and end of your clearomizer are clean. Using a cotton bud or clean cloth is recommended.

If you've cleaned it and still think there might be a connection issue, try loosening the connection slightly. Over-tightening an e-cigarette can often result in the battery and clearomizer failing to connect properly.

5. Change your clearomizer.

If you are confident your battery is on and working, and that the clearomizer is clear of blockage and safely connected to the battery, then it could simply be that your clearomizer (or the coil within it) needs changing. 

Clearomizers last anywhere from 2-8 weeks but are very much consumable items. After a certain amount of use, the coil will burn out, rendering it unusable (i.e., the vaping device will no longer produce any vapor because the coil will be unable to heat the liquid). After this time, you will need to buy a new coil (if your current clearomizer has a replaceable coil option) or a new clearomizer. 

If you have tried all of the above and your kit still isn't working, then please contact our team through our help ticket system here (and please state that you have been through our troubleshooting so as to save us the time of checking these with you).

Submit a ticket

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