My Von Erl Kit has stopped working

Think your My Von Erl kit might be faulty? We suggest you check the following: 

1. Is the battery fully charged? The first thing to check is that your e-cigarette has had a good four hours of charge.

2. Are you seeing a green light blinking?

3. If it's not hitting when you inhale, it may be a pod-battery connection issue. Can you try lifting the little prongs at the bottom of your pod for a better connection?

If none of this helps please contact our customer care team by entering a support ticket here

Submit a ticket

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