Think your My Von Erl kit might be faulty? We suggest you check the following:
1. Is the battery fully charged? The first thing to check is that your e-cigarette has had a good four hours of charge.
2. Are you seeing a green light blinking?
3. If it's not hitting when you inhale, it may be a pod-battery connection issue. Can you try lifting the little prongs at the bottom of your pod for a better connection?
If none of this helps please contact our customer care team by entering a support ticket here.
Submit a ticket