My disposable e-cig is producing no vapor

If your disposable e-cig is producing no vapor, it means the product has run out, or is faulty.


Disposable E-Cigarette Warranty:


Disposable units are covered by a 7-day (from order date) dead-on-arrival warranty as they are consumable oral products. Please note: Our puff counts are merely estimates supplied by the manufacturer. We cannot offer refunds on disposable e-cigarettes failing to meet these estimated number of puffs.


If you need to contact us about a faulty disposable (e.g the NJOY King or NJOY Daily) you can use the link below.




Submit a ticket

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