Multibuy Discount Not Working?

If your bulk or multibuy purchase is not working, please ensure that you're looking at the total amount at the bottom of your basket and not at the subtotal, which is slightly higher up the screen and can sometimes confuse people.

If your JUUL multibuy discount is not working, please check the following: 

  • Are you signed in to your account? You need to be logged in to your account for the discount to be applied. If you don't have one, you will need to register.
  • Have you already used the JUUL multibuy discount this week? The offer is limited to one use per basket, per week.
  • Are you buying more than 6 packs? The discount will be applied once per basket. This means that all JUULpod packs after the first 6 will be priced normally.
  • Have you entered the discount code? You'll find the discount code on the product page for the pods you are ordering. Click on your basket and click Got a Discount Code?, then enter the code.

If your PHIX multibuy discount is not working, please check the following:

  • Are you signed in to your account? You need to be logged in to your account for the discount to be applied. If you don't have one, you will need to register.
  • Have you already used the PHIX multibuy discount this week? The offer is limited to one use per basket, per week.
  • Are you buying more than 4 packs? The discount will be applied once per basket. This means that all PHIX pod packs after the first 4 will be priced normally.
  • Have you entered the discount code? You'll find the discount code on the product page for the pods you are ordering. Click on your basket and click Got a Discount Code?, then enter the code.

If your VUSE multibuy discount is not working, please check the following:

  • Have you added the correct items? Please note that there are two VUSE multibuy offers: one on Vuse Vibe refills and one on Vuse Solo refills. You cannot mix and match Vibe and Solo refills. Please also check that the products you are adding to your basket are included in the offer; check their product page if you are unsure.

If your multibuy discount is still not working, please submit a ticket and include the product(s) you are trying to buy, or better still, a screenshot of your basket.



Submit a ticket

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