My order is over $30. Why didn't I receive free shipping?

In accordance with state laws, we require an adult signature upon delivery via USPS Priority Mail or UPS Ground for the following states:

  • Connecticut
  • Delaware
  • Iowa
  • Massachusetts
  • Nevada
  • New Hampshire
  • North Dakota
  • Oregon
  • South Carolina
  • Texas
  • Virginia
  • Wyoming

Unfortunately, the adult signature-required service is not offered for First-Class Mail; therefore, free standard shipping on orders over $30 is unavailable for customers shipping to signature-required states.

The shipping costs for orders under $80 that require an adult signature upon delivery are $8.99 for UPS and $9.99 for USPS Priority Mail. Both of these shipping services are free on all orders over $80.

If you do not live in a signature required state, please keep in mind that all shipping thresholds exclude sales and excise taxes. In other words, your order total must meet the $30 threshold before taxes have been added.

For the most up-to-date information on shipping costs and services, please review our shipping page: https://www.electrictobacconist.com/shipping-i167.

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