Charged for a failed order or charged twice?

This is due to the additional attempted transaction that was declined because of a processing error. Any funds incorrectly taken will usually be reversed in around 48 business hours depending upon your bank.
Because the original transaction was declined, we have not accepted the funds for it.
Your bank, however, does need to process the attempt and this is why you see the pending charge.
As soon as your bank has finished processing the charge, the funds will be cleared back into your account.
If you would like to supply your bank with the Authorization Code for the failed transaction they may be able to expedite this process.
Please submit your ticket (choose Billing Issue > Other) and we can supply that information.

Submit a ticket

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