My PHIX stopped working/is not producing any vapor

If your PHIX vape device is not producing any vapor, please try the following:

  • Check the device is lighting up when drawing on the device. If not, it may be that it's not charged.
  • Try another PHIX pod

If you have fully charged the device and tried a different pod, and it's still not working, please get in touch with our team here and we'll replace the device if it's within warranty. 

Submit a ticket

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