Why was my order canceled?

The most common reasons for canceling orders are as follows:

  • You are not over the age of 21
  • You have made multiple accounts in attempts to purchase quality-limited products or use multiple discounts.
  • We were unable to verify your correct shipping address (we will have emailed you and your order will be canceled if we do not get a response after 5 days)
  • We had an unexpected stock out of the item you purchased (this is rare, and again we will always email you first).

Our cancellation policy is part of our commitment to keeping vaping products out of the hands of minors and to prevent the resale of our products (also known as "straw purchasing"). Additionally, creating multiple accounts in order to abuse our system is against our Term & Conditions and will result in an order cancellation and an email from our customer support.

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