My order says “pending review” — what does this mean?

You may see Order Status: Pending Review upon receiving your order confirmation email for the following reasons:

  1. You used a credit/debit card not issued within the United States of America, or
  2. You used a pre-paid debit card to complete your transaction
  3. Your billing and shipping addresses did not match the location associated with your bank card*

This with not lengthen the processing of your order and will typically resolve itself in less than 30 minutes after receiving your order confirmation. 

*Unless you are trying to ship to California: both shipping and billing locations much match exactly the information provided to your bank. If not, the transaction will be voided; the funds will return to you within 3-5 business days.

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