Discolored or faulty VUSE Alto Pods

R. J. Reynolds Vapor Company (RJRV) is aware that some Vuse Alto products may contain e-liquid appearing darker

than usual. Our product development and quality control teams have investigated this matter and have not found

any quality issues with the product related to discolored liquids; the discoloration is cosmetic in nature. This means

the discoloration should not impact the consumer experience.

“Why does the liquid change color?”

Liquids can change color when they are exposed to light or as they age. This is normal and does not represent an

issue with the performance of the product.

If the discoloration of Vuse Alto Pod e-liquid causes an age 21+ adult tobacco consumer (ATC) to attempt to return

product purchased in your store/account, your first action should be to direct the ATC to contact RJRV’s Consumer

Relations team by calling the toll-free number printed on the product packaging (1-877-614-8873).

Submit a ticket

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