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Online is what we do best at The Electric Tobacconist®, so we handle customer care inquiries mainly by email. We don't have a call center, so we're not set up for a high volume of telephone calls. As one of the biggest online vaping retailers in the United States, we prefer to communicate online; this enables us to keep customer records, notes and correspondence in one place so we can continue to deliver the highest standard of customer service at all times. In an industry as sensitive as vaping, it is also key that we keep detailed logs; we pride ourselves on keeping meticulous records, and we are able to do so because all our logs are kept in a secure digital format. We offer a 7-day-a-week email support service, and we aim to respond to email queries within 4 hours during office hours (9am-5pm Mon-Fri Mountain Time).
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