How long will it take to hear back after submitting a support ticket?

Our team works Monday to Friday 9am Mountain Time to 5pm), so after you've submitted your ticket, we usually will get back to you within 48 hours (faster during the week).

Please look out for an email from Electric Tobacconist (hello@, and be sure to check your spam or junk folders if it has been longer than 48 hours.

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