My JUUL is leaking

There are a few things you can try is your JUUL is leaking:

  • Try using a gentle puff on the mouthpiece. Puffing hard on the JUULpods can force juice up into the air path.
  • It's best to avoid squeezing or applying pressure to the sides of the JUULpods, as this may force liquid up into the air path and cause leaking.
  • When inserting your pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the pod as it clicks into place.
  • If a bit of juice has come up into the air path you can try tapping the pod out on a tissue upside down, wipe it off and reinsert it into the device.

We hope the above has helped, but if not, please get in touch and we'll be able to offer a solution, provided you bought the product from us and can supply us with an Electric Tobacconist order number (eg ETUSA12345). If you bought the product from a physical store, or JUUL direct, we will not be able to help you.

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