How long is the JUUL warranty period?

The JUUL warranty period lasts one (1) year from the date of retail purchase by the original purchaser and is covered by Electric Tobacconist, LLC.

Electric Tobacconist, LLC only warrants JUUL against defects in materials and workmanship under normal use for 1 year from date of retail purchase from If a valid claim under this Limited Warranty is received within the 1 year warranty period, Electric Tobacconist, LLC will, at its discretion, either: (1) Repair the defect; or (2) Exchange the device for a new one. Except as stated herein, Electric Tobacconist, LLC makes no other express warranty. Please note: Electric Tobacconist, LLC warranty does not cover JUUL pods purchases. If you wish to make a JUUL warranty claim, please click the 'submit a ticket' button below.

Submit a ticket

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