My order has been returned to sender

Is your order on its way back to us?

If the tracking says that your order has been returned to sender, there are many possible reasons as to why this might have happened. The most common reasons are:

  • Insufficient Address: mail with missing delivery information such as premises number, street, zip code, box number, or any other required information preventing USPS from delivering to the correct address.
  • Addressee Unknown: where delivery has been attempted but the recipient on the order does not match the one currently at the address.
  • Vacant: when the house, apartment, office or building is not occupied.

If your order is on its way back to us and you'd still like it to be delivered to you, first check that the address you gave us is correct by referring to your order history within your Electric Tobacconist account or your Order Confirmation email.

Submit a ticket by clicking the link at the bottom of this page and be sure to include your order number.

We'll re-dispatch your order once it gets back to our offices providing you confirm your full shipping address. Note: As we cannot be held responsible for the miscommunication of your shipping address, we are unable to take any action until the order makes its way back to us.

Submit a ticket

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