My order looks like it hasn't shipped and is not moving

As a consequence of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. As such, we are now reliant on two private carriers that make compliant deliveries. The only provider available in your region at this time is Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information.

Since our carriers don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. 

We are working with them to improve communication and notify you of delivery time windows, and we will keep you updated as we make progress.  

Please note, we are currently waiting 40 days before any reshipments or refunds for all packages. This allows our team to ensure that the package has been truly lost. This is a longer timeframe than we'd like and we can assure you that we are working to augment our partner's capabilities.

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