I did not receive an order confirmation email

Still waiting for an order confirmation?

If you haven't received an order confirmation email, you can check your order history by signing in to your account and going to https://www.electrictobacconist.com/customer/orders/

Be sure to check for failed orders by clicking "Show Incomplete Orders" as this may explain why you haven't received an order confirmation. If you have a failed order, it's usually to do with age verification or because a card was declined.

If you placed an order with SRC, your tracking information will be given to you via a separate email once the package has reached the central distribution facility. This could take a couple of days.

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