I am of age in my state; why was my ID declined?

There are a few possibilities for why your ID may have been declined.

If you are ordering from Arkansas, Indiana or Utah, we are unable to ship to you due to state law even if you are of legal age.

If you are a resident in any other state, your ID may have been declined because:

  • the first name you provided on our site does not match the name on your ID.
  • the last name you provided on our site does not match the name on your ID.
  • the date of birth you provided on our site does not match the date of birth on your ID.
  • any information you provided on your age-verification application does not match the information on your ID or the details you gave on our site.
  • you have included a middle name on one form and omitted it on another.
  • your email address associated with your Electric Tobacconist account does not match the email address given with your ID application.

We take age verification very seriously, so if your information does not appear to match up, you will fail our age-verification process.



Submit a ticket

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.