In accordance with California state law, your billing and shipping addresses must match.
What does this mean for new customers registering in California?
Once you create an account and passage verification, your billing and shipping addresses will be locked. In other words, you will not be able to change your age verified address to a different address in California without needing to have your account re-verified.
How does this impact returning California customers?
If you already have an age-verified account in California and you try to ship to a different address in California, then you will be asked to re-verify your account. Both your billing and shipping addresses must match that of your new California location. If your addresses have not changed, you should be able to complete checkout without issue.
What if I move to California from another state?
If you already have an age-verified account in another state and you try to ship to your new address in California, then you will be asked to re-verify your account (you can accomplish this by going through checkout as you normally would). Both your shipping and billing addresses must match that of your new California location.
What if my account was age verified in California but I move to a different state?
You will not need to re-verify your account before you can update your address.
If you have any questions or concerns, please reach out to us via our Help Desk, and we'll be happy to assist you.
Submit a ticket