As of December 2019 all customers must be 21 or over (this includes military personnel).
There are a few possibilities for why your ID may have been declined.
If you are a resident in any of the states that require dual verification, then your ID may have been declined because:
- the first name you provided on our site does not match the name on your ID.
- the last name you provided on our site does not match the name on your ID.
- the date of birth you provided on our site does not match the date of birth on your ID.
- any information you provided on your age-verification application does not match the information on your ID or the details you gave on our site.
- you have included a middle name on one form and omitted it on another.
- your email address associated with your Electric Tobacconist account does not match the email address given with your ID application.
We take age verification very seriously, so if your information does not appear to match up, you will fail our age-verification process.
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