I can't get past Age Verification

We are very sorry that there has been an issue with your verification process. If our system fails to automatically age verify you (a process that is seamless and not noticed by the majority of our customers) you will be asked to upload ID. 

Please click here and follow the steps outlined, we will then manually approve your account and you will be able to place an order.

Thank you for completing this process, we appreciate you using Electric Tobacconist. If for any reason this ID fails to upload, click here to submit a support ticket (and be sure to include your email address and name). We will be able to show you how this can be done manually using our Customer Service team to help.

Submit a ticket

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