I can't get past age verification

Please note:

- As of December 2019 all customers (including military personnel) must be over 21 to place orders with this website.

- We will also block any attempts to ship orders to friends/family or anyone other than the named account holder.

- If you live in California, your billing and shipping addresses must match the address under which your account was age verified. Click here to learn more.

If you are creating an account in one of the following states, then you must pass third-party verification and upload a copy of your identification for review:

  • Alabama
  • Delaware*
  • Pennsylvania
  • Washington, D.C.
  • Kentucky
  • Maryland
  • New Jersey
  • Oregon
  • Wyoming

*When shipping to Delaware, the address on your ID must match the address you use to age verify your account.       

Thank you for completing this identification process; we appreciate you using Electric Tobacconist. If for any reason you live in a dual verification state and your ID fails to upload, click here to submit a support ticket (and be sure to include your email address and name). We will be able to show you how this can be done manually using our Customer Service team to help.

Submit a ticket

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