As you may know, the vaping industry has recently been added to the PACT Act. As a result of this legislation, all orders now require an adult signature upon delivery. Additionally, UPS, FedEx, and soon USPS have decided to no longer ship vape products or intend to discontinue the shipping of vape products in the near future. Because of this, we have partnered with a new shipping carrier, and we are working closely with them to improve service levels and customer experience.
The package may also take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We are working with their technical support team to rectify these concerns.
We would like to ask for your patience. The nature of the new carrier means they don’t have the same infrastructure as the Postal Service, or UPS. This can also be combined with the tracking systems not updating.
Submit a ticket